đ CRM Dokumentation
Interne Admin-Anleitung fĂŒr das RAVOLA CRM System
15 min
Contact Management
Verwalte Kontakte, Filter, Status-Updates
12 min
Organization Management
Org-Daten, Kategorien, PrioritÀten
20 min
Best Practices & Troubleshooting
Tipps, hÀufige Fehler, Workflows
10 min
Audit Logging
Compliance, Audit Trail, Security
18 min
Data Sync & Integration
Sync-Status, API, External Data
Was ist das RAVOLA CRM?
Das RAVOLA CRM ist ein internes System fĂŒr Admins zur Verwaltung von:
- Contacts: Trainer, Schiedsrichter, Club-FunktionÀre, Sponsoren
- Organizations: Clubs, VerbÀnde, Partner, Organizer
- Pipeline: Sales/Engagement Pipeline, Stages, Forecasting
- Tasks: Follow-ups, Callbacks, Data Checks, Verifications
- Tickets: Support-Tickets aus der Platform
Architecture
Frontend: React-basiertes CRM UI (Contacts, Organizations, Pipelines, Tasks)
Backend: Base44 Entities (CRMContact, CRMOrganization, CRMTask, CRMTicket)
Integration: Real-time Sync mit RAVOLA-Datenbank (User, Club, Event)
Security: CRMAccessGuard + Step-Up Auth fĂŒr sensitive Operationen
đ Admin-Only: Wenn du kein CRM-Access hast, kontaktiere den Platform Admin.